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Our Policies

Terms and Conditions of Business

Welcome to the The Posy Sisters terms and conditions. We hope that You are enjoying your visit to our Website and find the content and services useful. Please note that by using this Website You agree to be bound by the terms and conditions set out below. If You do not agree to be bound by these terms and conditions, then please do not use or access this Website. You must read and accept all of the terms and conditions of business contained herein together with our Privacy Policy before You may use or access the Website in any way.

1. Introduction

1.1 The Posy Sisters offer a range of flower products ("the Service").

1.2 By using this Website and/or registering for Services You agree to be bound by the terms and conditions set out below. If You do not agree to be bound by these terms and conditions hereunder; please do not use or access this Website. You must read and accept all of the terms and conditions contained herein before You may use or access the Website in any way. 

1.3 These terms and conditions constitute the entire terms and conditions upon which The Posy Sisters provides the Service and upon which the User agrees to contract for the use of the Service except where specifically varied by written agreement by The Posy Sisters. They supersede any written or oral representations, statements, understandings or agreements.

1.4 From time to time, it will be necessary to update the terms and conditions and You agree to be bound by the new terms and conditions after the implementation date for the revised terms and conditions.

Definitions In this Agreement:-

“Agreement” means these terms and conditions together with the Customer’s registration as confirmed in The Posy Sisters’ Registration Confirmation.

“Customer” means a consumer or individual User who registers and contracts for the Service and excludes any Business User.

“Completed Registration” means a successful registration via the Website.

“Care Guide” means the general guide listed on the Website (Fitting Guide) to assist the Customer with fitting.

“Business User” means any company or business entity who wishes to purchase from the The Posy Sisters Website.

“Debit and Credit Card Services” means the credit and debit card payment services option offered to The Posy Sisters Customers through the third party company Shopify subject to their terms and conditions.

“Order” means the Customer’s instruction to The Posy Sisters to proceed and supply the Products.

“Order Confirmation” means the email acceptance sent by The Posy Sisters following receipt of the Customer’s Order.

“Products” or “Product” means any floral product supplied by The Posy Sisters.

“Intellectual Property” means any patent, invention, copyright, database right, registered or unregistered design, trademark displayed on the Website (whether registered or unregistered), trade name, logo, trade secrets, know-how or other industrial or intellectual property right subsisting anywhere in the world, and applications for any of the foregoing, together with the goodwill thereon.

"Information" means any and all material contained in this Website.

“Customer Information” means the information required by The Posy Sisters to allow us to deliver services.

“the User” and “You” means anyone who uses this Website.

“the Website” means the The Posy Sisters website operating under the domain name of www.theposysisters.com.

“Share on Social Media” means the Customer introducing The Posy Sisters Services to another potential User, as described on the Website and accessed via the ‘Facebook’, 'Instagram', ‘Pinterest’ or ‘Twitter’ buttons (subject to either Facebook, Instagram, Pinterest or Twitter terms and conditions).

“Registration Confirmation” means the email acceptance sent by The Posy Sisters following receipt of the Customer’s registration.

“the Service Commencement Date" shall be the date the Service is available following where applicable the Registration Confirmation and as confirmed in the Order Confirmation.

“Working Hours” means 10.00am to 5.00pm from Monday to Thursday and 10.00am to 4.00pm on Friday excluding weekends, public holidays or statutory holidays.

“Complaints Process” means all complaints must be sent to hello@theposysisters.com.

“Charges” means the charges for The Posy Sisters Services accessible through the website.

2. Service Provision

2.1 The Posy Sisters will provide a Registration Confirmation for all registrations placed but reserves the right to accept or reject any registration at its sole discretion.

2.2 The Posy Sisters will use all reasonable endeavours to provide the Service as described on the Website. Due to the nature of such Services, the time will not be the essence of the contract.

2.3 The Posy Sisters may at any time amend the Service for any reason including, but not limited to, technical, legal or business reasons.

2.4 The Posy Sisters encourages any interested or potential Business User to make contact with The Posy Sisters if they would like further information on our service. We are contactable at hello@theposysisters.com.

2.5 Any Customer complaints must be dealt with through the Complaints Process. A complaint can only be dealt with by The Posy Sisters if the correct process is followed, all complaints must be emailed to hello@theposysisters.com.

2.6 The Posy Sisters provides email Customer support available at hello@theposysisters.com.

2.7 In the event the Product is out of stock, the Customer is encouraged to contact The Posy Sisters at hello@theposysisters.com.

2.8 Where the Customer has purchased The Posy Sisters gift vouchers; the Customer must use the Vouchers within 6 months of the date of purchase.

3. Proprietary Rights

All Intellectual Property Rights in the materials on this Website (as well as the organisation and layout of this Website) together with the underlying software code are owned by, licensed or authorised to The Posy Sisters, its assignees, licensees or sub-licensees thereof and the copyright in the text, artwork, graphics and images on the Website is owned by The Posy Sisters or its licensors or its content or technology providers except where otherwise specified. Nothing in these terms and conditions transfers to You any rights of ownership of such intellectual property rights, or constitutes a licence to use such intellectual property rights other than to the extent expressly set out in these terms and conditions. Without The Posy Sisters‘s prior written permission, You may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Website or the underlying software code whether in whole or in part. However, the contents of this Website may be downloaded, printed or copied for your personal non-commercial use or some of the website shared through ‘Facebook’, 'Instagram", ‘Pinterest’ and ‘Twitter’ button on the Website.

4. Basis of Use of the Website

4.1 You agree to the following:-

4.1.1 that You are aged 18 or over and are legally capable of entering into binding contracts;

4.1.2 that You understand, acknowledge and accept the exclusion of liability and disclaimer provisions contained hereafter;

4.1.3 that You will only view the Information on the Website for your own private purpose and will not publish, reproduce, store or retransmit any of the Information contained in the Website at any time; unless through the ‘Facebook’, 'Instagram',‘Pinterest’ or ‘Twitter’ buttons more fully described on the Website;

4.1.4 that You shall not use the Information for any unlawful purpose or in any unlawful manner;

4.1.5 that You shall not use the Website or the Information in any manner which may constitute an infringement of any third party rights (including but not limited to rights of copyright, trademark or confidentiality);

4.1.6 that You shall not run any tools on the Website that systematically retrieve web pages for offline or online viewing; whether it be for personal, commercial, experimental, educational or any other use;

4.1.7 that all intellectual property rights (including without limitation copyright, trademarks and all other rights) whatsoever in the Information and the Website shall remain vested in The Posy Sisters at all times;

4.1.8 that You will indemnify and keep indemnified The Posy Sisters against all claims, liabilities, damages, costs and expenses including legal fees arising out of any misuse of the Information or the Website or breach of your obligations under his agreement.

4.2 The User agrees that in respect of the The Posy Sisters sharing feature, The Posy Sisters reserves the right to amend the limit stated therein from time to time.

5. Order Process

5.1 In the event the Customer has no access to internet services, The Posy Sisters will take the Order over the telephone. An Order may be placed by telephone by calling 0141 433 8919. The terms and 5 conditions will be issued via the Postal Service (between the hours of Monday to Thursday and 10.00am to 5.00pm and Friday 10.00am to 4.00pm.

5.2 Where an Order is placed orally or in the event of any dispute as to the Order, the Order Confirmation shall be deemed as the authoritative Order.

5.3 No Agreement in respect of any Order shall exist between us and You until your Order has been accepted by us by means of an Order Confirmation (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded.

5.4 Please note with regard to any telephone calls between us, we record all telephone conversations to assist with training and to ensure the best service is being provided.

6. Customer Obligations

6.1 Orders must be submitted electronically via the Website. To do so, You will be encouraged to follow the online registration process. When doing so, You will be required to register with us and complete certain required fields on a form. This may include the provision of security information such as your identification details and password(s). You agree that You will be responsible for ensuring that such security information is kept secure and confidential at all times. You must inform us immediately if You become aware of or suspect any unauthorised use of these security details or if they become available to an unauthorised party.

6.2 By registering, You hereby warrant that all information submitted by You is true, current and complete. The Posy Sisters reserves the right to verify Customer details.

6.3 The Customer shall pay the charges for the Service in accordance with clauses 7 and 8 below.

6.4 Without prejudice to its rights in terms of Clause 11 hereof, The Posy Sisters is entitled to suspend or terminate the Customer's use of the Service if the Customer fails to comply with any of its obligations under clauses 4, 6, 7 and, 8 herein.

6.5 The Customer agrees to provide The Posy Sisters with all necessary information required as stated in the Website, this includes where applicable all relevant information necessary for The Posy Sisters to adhere to all relevant legislation including;

6.5.1 where applicable all details required to open an account with The Posy Sisters.

6.6 The Customer will be responsible for obtaining and holding all consents, licences, permits and other similar instruments including planning permission to allow the use of the Product.

6.7 The Customer accepts that third party advertising will be present on the Website.

6.8 The Customer is responsible for providing a satisfactory level of cooperation and for providing all necessary Information and facilities to enable The Posy Sisters to produce and deliver a quality service, including: 

6.8.1 the necessary information for registration including name, home address, delivery address, email address, landline and mobile telephones.

6.8.2 provision of the correct measurements and quantity of the Product.

6.8.3 the correct use of both the Fitting Guide and the Conversion Guide.

6.8.4 where applicable signature for Products when received.

6.9 It is the Customer’s responsibility to adhere to all relevant Product care instruction as outlined on the Website including;

6.9.1 to only hand wash the Products. The Customer should not machine wash any Products. All products should be hand washed only.

6.9.2 to naturally dry all Products.

6.10 With regards to international transactions, the Customer is responsible for paying all export or customs charges including local taxes and any export duty due.

7. Service Charges

7.1 Charges for the Service shall be based upon the Customer paying the full Payment for the Service in advance of the Products being issued.

7.2 The prices charged shall be those stated on the Website and confirmed in the Order Confirmation provided to the Customer. Prices on the Website are inclusive of VAT. The delivery charges will be added to the total charge for the Service identified in the Order Confirmation.

7.3 Unless otherwise agreed, no Service will commence until payment has been received.

7.4 The Posy Sisters reserves the right to change prices or institute new charges for use of the Service at any time.

7.5 All payments must be cleared and received before any Products are dispatched.

7.6 The Posy Sisters will not be liable for any bank charges incurred by the Customer.

7.7 The Customer must be aware that The Posy Sisters do not receive cheques.

8. Payment of Service Charges

8.1. Prices include VAT which shall be added and charged at the prevailing rate. We accept payment in British pounds sterling only.

8.2 The Agreement is based upon the Customer paying in full the initial payment in advance of our acceptance of the Customer’s Order, prior to the Service commencing through our Debit and Credit Card Services.

8.3 You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your Order and we will not be liable for any delay or non- delivery and we are not obliged to inform You of the reason for the refusal. We are not responsible for your card issuer or bank charging You as a result of our processing of your credit/debit card payment in accordance with your Order Confirmation.

8.4 Where applicable, the Customer will be provided with the Order Confirmation by email along with an invoice via the Postal Option. In the event the Customer requires a paper bill, The Posy Sisters will charge a fixed fee of £5.00 for this Service.

8.5 The Customer shall not be entitled by reason of any set-off, counter-claim, abatement, or other deduction to withhold payment of any amount due to The Posy Sisters.

8.6 The Customer is responsible for paying for all carriage charges including all delivery costs associated with returning a product.

9. Third Party Websites

9.1 The Website contains links to websites operated by parties other than The Posy Sisters. Such links are provided for the User's convenience only. The Posy Sisters does not control such websites, and is not responsible for their content. The Posy Sisters’s inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. The User is solely responsible for evaluating the accuracy and completeness of any information contained on the third party websites, and also the value and integrity of any Products and services offered by such websites.

9.2 You may only link to this Website with Our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial.

10. Cancellation (Consumer Purchases)

10.1 Because You are purchasing as a consumer, You may cancel your Order with us at any time up to the end of the fourteenth working day after the Products are received, or in the event that no products have been ordered, 14 days from receipt of the Order Confirmation. You do not need to give us any reason for cancelling your Order nor will You have to pay any penalty.

10.2 The Product must be unused, in its original packing and in a saleable condition.

10.3 To cancel your Order, please provide us with written notice by post to The Posy Sisters, 20 Fairfield Drive, Glasgow, G76 7YH, or by emailing us at hello@boxofgorgeous.com in each case within the statutory cooling-off period and giving details of the items ordered, and the option to state the reason for cancellation and (where appropriate) their delivery date.

10.4 If You have received the Products before You cancel your Order then You must send the Products back to our contact address at your own cost within 14 days of notifying us of your cancellation. Where You fail to return the Product to us, we shall be entitled to charge You for the reasonable costs of collecting the Product from You. We reserve the right to deduct such costs from any refund due to You. 8

10.5 Once You have notified us that You are cancelling your Order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 14 days of your Order, provided that the Products in question are returned by You and received by us in a reasonable condition. If You do not return the Products delivered to You or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Products from the amount to be re-credited to You.

10.6 In the event the Product is returned, the Customer must obtain proof of post. In the event the returned Product is lost in the post, The Posy Sisters will not be liable to replace the Product unless proof of post can be demonstrated by the Customer.

11. Cancellation by Us

11.1 The Posy Sisters shall be entitled to suspend the Service in accordance with clause 6.5.

11.2 Without prejudice to any other rights to which it may be entitled, The Posy Sisters may terminate provision or use of the Service respectively with immediate effect if the Customer commits any material breach of any of the terms of this Agreement.

11.3 The Posy Sisters will not tolerate Users being rude or offensive or otherwise abusing the ‘The Posy Sisters Service’ in any way including our employees and reserves the right to terminate the Service with immediate effect as a result of such behaviour (at The Posy Sisters discretion).

11.4 The Posy Sisters may also cancel if there is an issue with regard to the availability of stock or where a Product line has been discontinued.

12. Delivery

12.1 Completed Orders will be sent to the delivery address that You have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes.

12.2 By choosing the third party delivery option on the Website, the Customer can have the Products delivered to a third party. The Customer accepts responsibility for the delivery and has gained permission from the third party prior to choosing this option on the Website.

12.3 The Posy Sisters’ times of delivery will be as stated on the Website.

12.4 The Posy Sisters shall bear all risk in respect of consignments until delivered to the Customer. Once a Completed Order has been delivered by us, all risk of damage to, or loss of, the products shall pass to You.

12.5 We reserve the right to use third party companies to deliver Products.

12.6 Delivery dates are approximate only and not an essential term of the Agreement, The Posy Sisters shall have no liability in respect of delay in delivery to the Customer.

12.7 Notification of damage, delay or loss of Products in transit or of non-delivery must be given in writing to The Posy Sisters and the carrier within seven clear days of delivery (or, in the case of nondelivery, within fourteen days of notification of despatch of the Products) and any claim in respect 9 thereof must be made in writing to The Posy Sisters and the carrier within seven clear days of delivery (or in the case of non-delivery, within fourteen days of notification of despatch). All other claims must be made in writing to The Posy Sisters within fourteen days of delivery. The Posy Sisters shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as possible.

12.8 Should The Posy Sisters a) not receive delivery instructions or b) be unable through no fault of The Posy Sisters to effect delivery within fourteen days after notification to the Customer that items are ready for despatch, the Customer shall take delivery or arrange for storage. Should the Customer fail to take delivery or arrange for storage, we shall be entitled to arrange storage either at our own works or elsewhere on your behalf and all charges for storage, for insurance or for demurrage shall be payable by You.

13. Changes

13.1 Should the Customer require a change in the nature, scope or timing of the Service or in any other aspect of this Agreement, such change shall be requested in writing. The Posy Sisters shall advise the Customer of the effects including any increase in the Service charges which may result and the Agreement shall be modified to reflect such changes including to the Service charge and/or duration which may be agreed.

14. Returns and Inspection

14.1 We do not offer refunds except in the case of The Posy Sisters being at fault resulting in delivery of an incorrect Product or the Product delivered in a damaged or faulty condition.

14.2 It is the Customer’s responsibility to inspect and check the received Products or part thereof as soon as reasonably practicable after delivery and in any event, not more than seven (7) days after delivery to ensure that the Products conform to the confirmed Order. In circumstances where You consider that the received Products do not conform with the confirmed Order, it is the responsibility of the Customer to return the Products to The Posy Sisters in their original packaging, all carriage and transport costs being payable by You.

14.4 The Posy Sisters shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as possible.

14.6 As a consumer You have a right to reject any Product You receive within a period of 30 days from receipt. If a Product is faulty, we may offer an exchange or refund as appropriate in accordance with your consumer rights. If You require more information on this, please contact us by email at hello@boxofgorgeous.com or call us on 0141 433 8919.

14.7 Within seven (7) days from receipt of any returned Products, The Posy Sisters will conduct a quality inspection and test of the Product (s) and if corrective action is required, will replace or refund the products at the Customer’s election and we will then re-issue the Products in question and forward to You at no extra cost. Where a refund is due we will refund any monies to You within a maximum of 14 days of our receipt of the returned Product(s).

14.8 Due to the nature of The Posy Sisters Services, the Customer must, where possible provide photographic evidence with regards to the return of damaged Products. This evidence must be provided prior to the Product being returned.

15. Disclaimer and Limitation of Liability

15.1 The Customer uses the Service at its own risk and in no event shall The Posy Sisters be liable to the Customer for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from The Posy Sisters negligence) including, but not limited to, loss of profits, loss of contracts, change in Customer’s business circumstances, business interruptions, loss of money, the Customer’s identity theft , brand damage, loss of or corruption of data or the Customer's inability to use the Service, however caused and whether arising under contract or tort, including negligence or otherwise except as expressly provided herein.

15.2 If any exclusion, disclaimer or other provision contained in this Agreement is held to be invalid for any reason by a court of competent jurisdiction and The Posy Sisters becomes liable thereby for loss or damage that may lawfully be limited, such liability whether in contract, tort (including negligence but specifically excluding personal injury or death resulting from The Posy Sisters negligence) or otherwise, will not exceed the total charges of the product paid by the Customer preceding such liability arising.

15.3 The Customer must make every effort to secure their username, passwords and key phrase details and should not under any circumstance disclose their username and password and key phrase details to a third party or by an email request. The Posy Sisters, nor its directors, employees or representatives will be liable for damages arising out of or in connection with the use of this Website or information, content, materials or products included on this Website. This is a comprehensive limitation of liability that applies to all damages of any kind.

15.4 It is the Customers responsibility to maintain and update browser, firewall or anti-virus and anti-spyware software. The Customer must protect their Computer and ensure they update all security software by downloading the latest security patches from relevant software provider. 

15.5 The Posy Sisters will endeavour to provide services as described on the Website but cannot guarantee 100% uptime.

15.6 The Posy Sisters is not responsible for the performance of the Product due to the Customers use or mis-use of the Product.

15.7 The Posy Sisters cannot be responsible for damage to any Customer equipment (including Washing Machines and Tumble Dryers) due to the Customer mis-use of the Product or inability to follow the Product washing or drying instructions.

15.8 The Customer is solely responsible for assessing the suitability of the Product and the correct size of the Product. See the Fitting Guide and the Conversion Guide.

15.9 During the Customers use of the Product or following delivery of the Product, should the Product suffer damage, the incident is not the responsibility of The Posy Sisters.

15.10 The Posy Sisters cannot be held responsible for any Product being out of stock. The Customer is encouraged to contact us as stated in Clause 2.7.

16. Treatment of Product

16.1 All Garments should only be hand washed. In no circumstance should the Products be ever washed in a Washing Machine. All products should be allowed to dry naturally, and in all cases the Product be kept away from direct heat when drying, this must include the use of tumble dryers. The Customer must follow the Fitting and Conversion Guides and care instructions as outlined on the Website.

17. Warranties

17.1 With the exception of products identified in clause 17.2 below, all Products supplied by The Posy Sisters include a 30 day warranty (excluding accessories or perishable products including all hosiery, Giftsets, accessories, extra straps, boob tape (body tape), strapless panties, nursing pads and all similar type products which are not guaranteed) which commences on the day on which the Product is delivered. Such warranty shall be invalidated if You or a third party tamper with or use the Products in any way or if:

17.1.1 any maintenance requirements relating to the Product has not been complied with;

17.1.2 any instructions as to maintenance or care of the Product have not been complied with in all respects including being worn, the presence of cigarette smoke, perfume, or if damaged or mistreated in any way; The Posy Sisters being the sole arbiter of this issue.

17.2 The Posy Sisters also supplies Products with a variety of warranty periods including;

17.2.1 all Products have up to a 30 days warranty.

17.2.2 all warranties are subject to these terms and conditions and our inspection process as outlined in Clauses 14. 

17.3 For the avoidance of doubt we shall not be responsible nor liable for any compatibility issues relating to any Products not supplied by us where we were not consulted or where we were consulted but our advice was not heeded and acted upon.

17.4 Products not supplied by The Posy Sisters are not covered by our customer service.

17.5 In the event that the Products are not performing to the manufacturers guaranteed specifications, the product will be inspected and the issue referred to the manufacturer subject to the manufacturer’s terms and conditions. However we will replace the Product within a 14 day period subject to availability. In the event the Product is not available, the Customer will be offered another product of similar value.

17.6 The inspection of the Products is free of charge to the Customer if any fault lies with The Posy Sisters. However should the inspection reveal that any Product is changed or altered in any way, the Customer is due to pay the cost of the inspection plus any cost required to amend the issue.

18. Force Majeure

18.1 The Posy Sisters shall not be liable to the Customer or be deemed to be in breach of the Agreement by reason of delay in performing, or any failure to perform, any of our obligations in relation to the Service, if the delay or failure was beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: act of god, explosion, flood, tempest, fire or accident; weather, war or threat of war, sabotage, pandemic flu or virus, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions, power cuts or trade disputes (whether involving our employees or of a third party); or difficulties in obtaining the System, labour, fuel, parts or machinery.

18.2 The Posy Sisters cannot be held responsible or deemed in breach of this agreement in any way for third party delays, technical faults, including delivery failures affecting our performance.

19. Statutory Information

This website is owned and operated by: The Posy Sisters Registered office at 20 Fairfield Drive, Glasgow, G76 7YH Email: hello@boxofgorgeous.com Website: www.boxofgorgeous.com

20. Privacy

See Privacy Policy

21. Assignation

21.1 The Posy Sisters shall be entitled to assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or in part. The Customer may not assign or transfer any of your rights or obligations without our written consent.

22. Miscellaneous

22.1 These terms and conditions contain all the terms of your agreement with us relating to your use of this Website. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated. Your use of this Website, any downloaded material from it, this Agreement and the operation of these terms and conditions shall be governed by, construed and interpreted in accordance with the laws of Scotland and the Customer agree to submit to the non-exclusive jurisdiction of the Scottish courts.

23. General

23.1 Failure or delay by The Posy Sisters in enforcing any term of the Agreement shall not be construed as a waiver of any of its rights under it.

23.2 The illegality, invalidity or unenforceability of any part of this Agreement will not affect the legality, validity or enforceability of the remainder. 

Privacy Policy

Introduction

This website is operated by Box of Gorgeous Ltd (“Box of Gorgeous”). We are committed to protecting and respecting your privacy and complying with the Data Protection Act 1998 (“the Act”). Box of Gorgeous is a Data Controller in terms of the Act. This statement sets out our privacy policy and explains what we do with the personal information that we collect from our users. Please read the following to understand our views and practices regarding personal information. If you have any questions or concerns regarding this statement, you should contact us using the details given at the end of this statement. Please note that this policy applies only to the Box of Gorgeous website and not to the websites of other organisations to which we may provide links. We are not responsible for the privacy policies or practices of such third party sites and you should make your own enquiries in respect of them.

What information may be collected?

When you visit our website, your IP address (the unique address which identifies your computer on the internet) will automatically be logged by our web server. We may automatically collect nonpersonal information about you such as the type of internet browsers you may use or the site from which you linked to from our website. You cannot be identified from this information and it is only used to assist us in providing an effective service. If you register, we will collect information such as your name, email address, post code or other details which users may voluntarily provide.

How is the information used?

We will use your personal information for basic profiling purposes and to let you know about other goods and services in which you may be interested. We will also use the information we collect to track and monitor the usage of our website and help us understand the patterns of site visitors. This will help us operate the site more effectively, identify what sort of information is of interest to our users and assist us in business processes such as record keeping. If you register, we may also use your personal information to help control access to restricted member areas of the website.

Will my personal information be provided to third parties?

We may share your personal information with third parties but only in the circumstances set out below. - We may supply your personal information to third parties (such as our internet service providers) who help us administer our website. These third parties must at all times provide the same levels of security for your personal information as Box of Gorgeous and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Box of Gorgeous . - We will supply your personal information to our hosting administrators who are based in the US. - We will supply your details to our selected third party companies who will fulfil additional services including Sage for financial transactions. - We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgement, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of Box of Gorgeous, its customers and the public.

Will I be sent information that I did not ask for?

We will use your personal information to keep you informed about our services through a monthly email based newsletter and information about key promotions and partner company promotions and competitions. Also where appropriate email communications relevant to content on the website or to keep you informed of relevant changes to the service, this may also include planned outages and operational changes to the website. If you wish not to receive such communications, unsubscribe to the weekly newsletter displayed at the end of the email or unsubscribe from their settings in the webpage. If you have any queries regarding this issue please contact us at the address below or, e-mail us at hello@boxofgorgeous.com.

Cookie Policy

We will use “cookies”. Otherwise known as a type of tracking software, a cookie is a small, unique, text file that is sent to your browser from a web server and stored on your computer’s hard drive. We run Google Analytics, to aid the management of the site and for the purposes of authentication. We also use cookies to help you access our store session information and improve the users experience when navigating the website. Chatroom, forums, profiles and User Generated Content You will have an option to register through Facebook, Pinterest and Twitter. If you register and use the services, please note that Facebook, Pinterest and Twitter have their own privacy policies which you should be aware of before disclosing your personal data. Users are reminded that chat rooms, forums and areas of our services that allow you to submit content or set up a profile are for public viewing and discussion. Any personal information supplied by users here is widely accessible. Box of Gorgeous are not responsible for the content posted by users.

What security will exist?

We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information including a Secure Server (based in the USA) and network firewall connection. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information. Internet and Data Storage Personal information submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘hacking’. Any transmission of personal information on or through the use of our website is at your own risk.

Transmission of Data Overseas

We will transfer your personal information to our website hosting administrators who are based in the US, other than this, we will not transfer your personal data outside the EU without your prior consent and not without first having assessed the adequacy of protection for individual rights in respect of personal data available in that country. By continuing to use the website and/or register to use the services, you are confirming your consent for us to transmit your data overseas in the circumstances described above.

How can I access my personal information?

You have certain rights as a Data Subject under the Data Protection Act 1998 to request details and in certain circumstances a copy of the personal data which we hold about you. The law states that we may charge you a fee (currently £10) for providing this information. If you would like a copy, please write to us at the address below and mark your envelope “Personal information request”. Should you discover any inaccuracies in such personal data, please notify us as soon as possible at the same address. We will then correct our records and notify any third parties to whom such personal data may have been supplied.

What about changes to the privacy policy?

We reserve the right to modify or amend this privacy policy at any time and for any reason. Details of any changes will be posted at the top of the privacy policy web page. Contact Address; Box of Gorgeous Ltd Registered office at 20 Fairfield Drive, Clarkston, Glasgow, G76 7YH Email; hello@boxofgorgeous.com Website; www.boxofgorgeous.com